Wipro is hiring Sr. Project Engineer 2023 in Dhaka
Job Responsibilities:
- Ensure timely response of all the tickets raised by the client end user
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimefram
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, manage client expectations and ensure zero escalations
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gathers and ensure all the service requests/ issues are resolved in a timely manner
Wipro Limited (formerly, Western India Palm Refined Oils Limited) is an Indian multinational corporation that provides information technology, consulting and business process services.
Location:
BangladeshBenefits
visit the official link
Eligibilities
- Functional Competencies/ Skill
- Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
- Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent
- Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
For Further Queries
visit the official link
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