Upwork is Searching for TIP: Payment Risk Agent 2022 in Bangladesh
Work/Project Scope
- Review flagged transactions generated by our fraud detection systems and determine risk and status of users
- Represent the department professionally in talking to internal and external customers in an inbound/outbound call center
- Analyze transaction patterns and respond quickly to high-risk situations
- Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
- Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
- Maintain daily and monthly performance standards, including those pertaining to quality and quantity
- Document fraudulent activity; work with trend analysts to support tracking and reporting efforts
- Partner with other functional areas of the Payment Risk department,
- Escalate issues to management and other functional areas as necessary regarding unusual activity, abnormal transactions, and customer care issues. Make recommendations for system and processes to increase efficiency and enhance customer service
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.
This is a Contract position through Upwork’s Talent Innovation Program (TIP). Our TIP team is a global group of professionals that augment Upwork’s business. Our TIP team members are located all over the world.
Location:
BangladeshBenefits
To learn more, please visit the Official Link.
Eligibilities
Required Skills
- Minimum of 1 year experience in customer service environment in fraud investigation.
- Strong communication (both written and verbal), problem solving, analytical and critical thinking skills are required.
- Has a demonstrated ability to learn and adapt to different situations.
- Works well as a member of a team and as an individual contributor.
- High attention to detail to ensure identifying fraud trends, documenting processes and reporting hit rates
- Previous, successful, work at home experience strongly desired
- Knowledge of Microsoft Office and Google Suite required
- Thorough knowledge of all Risk Management Procedures and Tools
- Ability to make outbound calls to customer calls required
- Able to work 40 hours to start per week, with possibility for more hours in the future. Business hours will be based on Pacific Standard Time, US. Must be willing to work during weekends
Application Process
To apply, please visit the Official Link or click on Apply Now
Apply nowOfficial link
