Upwork is hiring Senior Team Lead – IRM 2022 [Remote]
Work/Project Scope:
- Review and understand team operational and goal metrics (OKR), identify changes or threats to those metrics, and make recommendations to management
- Report out team metrics to leadership on a daily and weekly basis
- Build special projects in collaboration with Management and other Trust & Safety teams and analysts to improve detection and reporting, to help keep Upwork’s community safe
- Collaborate in addressing operational/process issues and work towards continuous improvement, identifying and mitigating procedural gaps
- Work closely with Ops Manager and Analytics to track down new or emerging trends and make recommendations regarding proactive detection
- Establish and lead a feedback loop process to review past cases looking for new trends
- Ensure team’s documentation is up to date
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.
This is a Contract position through Upwork’s Talent Innovation Program (TIP). Our TIP team is a global group of professionals that augment Upwork’s business. Our TIP team members are located all over the world.
Location:
OnlineBenefits
Check the official link.
Eligibilities
- Experience in fraud investigation, account abuse or policy enforcement
- Experience using the Upwork platform preferred
- One or more years in a leadership role preferred
- Experience with operational metrics
- Detailed knowledge of Microsoft Office and related Google products
- Experience with data analytics and SQL is desired
- Experience with Looker is a big plus
- Proven high bar for quality and attention to detail
- Excellent verbal and written communication skills
- Outstanding problem solving, analytical and organizational skills
- Availability for long-term engagement
- Flexibility to possibly work over weekends and/or late shift
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