The Westin Dhaka is hiring Guest Services Associate 2021 in Dhaka

The Westin Dhaka is hiring Guest Services Associate 2021 in Dhaka.

At Westin, they are committed to empowering the well-being of their guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. Everything they do is designed to help guests be at their best, and they appreciate their supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay .They are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, they invite you to discover how at Westin, together they can rise.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.

The Westin Dhaka is a 5-star hotel in Bangladesh offering a full list of amenities. It is the tallest hotel in Bangladesh, and one of the tallest hotels in South Asia.