Talent Centric is hiring Technical Operations Analyst 2023 in Dhaka
Job Responsibilities:
- Work alongside operations teams to support onboarding, training, technical platform supports for all operational sites.
- Serve as the key Level 2 support individual to coordinate technical support requests, provide troubleshooting techniques, and train on key platform elements.
- Collaborate with the design and product teams to provide the technical voice of the customer from customer interactions to improve LABS products and services.
- Communicate to external stakeholders the LABS technology platform and answer questions regarding the LABS digital platform and data reporting solutions.
- Gather requirements for technical integrations and serve as the key liaison to client-level technical teams.
- Responsible for communicating system architecture design and working with development teams to bridge the gap between local IT groups and development teams.
- Maintain and support system Integrations, managing partner relationships with software vendors and local Health IT groups.
- Platform development and engagement with the software development team
- System audit at facilities to ensure the system is functioning appropriately.
- Scope & define requirements for customer reporting requests such as program specific dashboards and national level reporting requirements.
Talent Centric Limited is a human resource consulting company that has its proficiency in a wide range of HR areas and is targeting the leading organizations of the country. Bridging the gap is important and it matters when you aim to hire the right talent for your business. We aspire to be the premier Human Resources & Management consultants in the country and are strongly driven by its core values – Professionalism, Passion and Client Focus. Towards this direction, we assist our clients in enhancing organizational capabilities to meet tomorrow’s challenge.
Location:
BangladeshBenefits
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Eligibilities
- Growth mindset and willingness to go above, beyond, and outside of the formal role.
- 5-7 years of experience in customer implementation or technical operations support role
- Experience in customer facing roles with a proven track record of delivery.
- Experience working in the public sector/government.
- Clear demonstration of the ability to exchange information on statuses, ideas, and issues to achieve LABS business objectives.
- An understanding of interoperability frameworks and standards
- Ability to translate technical requirements to internal and external stakeholders.
- Ability to directly work and engage with engineering team.
For Further Queries
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