Sky City Hotel is looking for Front Desk Manager 2024 in Dhaka.
Job Responsibilities:
- Lead by example – proactively train team members and demonstrate how to perform task professionally.
- Provide department orientation / direction and training of service standards, procedures.
- Ensure that department standards are met through regular supervision and monitoring.
- Meet and greet guests ensuring the highest standards of guest care and attention.
- Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest.
- Respond to guest enquiries in a professional and timely manner via telephone and email.
- Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations.
- Manage room inventory in PMS & Channel Manager.
- Promote the basic habits of smiling, greeting guests by name and thanking guests.
- Help improve workflow and processes at the front desk, including updating and reviewing SOPs.
- Check and verify data input by Front Desk team for MIS and Audit purposes.
- Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses.
- Taking ownership and follow-up on any discrepancies.
- Comply with hotel and department policies and SOPs at all times.
- Attend weekly meeting with Management Board and participate/ provide updates/ progress.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
- Excellent front of house knowledge backed by at least 5 years’ experience gained from reputable 4-5 star hotel.
- Contagious smiling personality, energetic & enthusiastic.
- Attention to detail and ability to multitask.
- Outstanding organisational skills.
- Excellent communication skills; good command of the English language is a must (verbal & written).
- Ability to effectively communicate with guests professionally via email, phone, face-to-face.
- Experience of using reservation software / PMS & Channel Manager.
- Hotel management qualification or diploma.
For Further Queries
Visit the official link.
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