Optimizely is looking for Business Systems Analyst (Customer Success), 2023 in Dhaka
Job Responsibilities
- Gather requirements for projects related to enterprise systems, integrations, processes, and operations
- Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
- Create and maintain documentation in partnership with cross-departmental teams related to process and operations
- Develop User Acceptance Testing scenarios, Identify test criteria, and test new functionality/enhancements
- Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
- Identify gaps in process, operations, and systems
- Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
- Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
- Understand the data flows between systems
- Develop and maintain trust cross-departmentally.
Optimizely is an American company that provides digital experience platform software as a service. Optimizely provides A/B testing and multivariate testing tools, website personalization, and feature toggle capabilities, as well as web content management and digital commerce.
Location:
BangladeshBenefits
Visit the official link
Eligibilities
Knowledge and Experience:
- 3 year or more years’ experience with enterprise architecture (ex: CRMs) and the software that tech companies use on the “office” side (for example: third-party connectors, data enrichment tools)
Behavioral Expectations:
- Ability to identify work that supports company objectives and maintain focus on business outcomes
- Clear communication of risk and impact when making change
- Hands-on system work when needed (most system work is done by system admins)
- Solve problems with a LEAN, pragmatic, and iterative design philosophy
- You teach yourself new skills and systems
- Continuous improvement: self, systems, processes
- Ability to balance fixes and improvements
- Self-managed backlog and daily workload
- Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again
- Problem-solving mindset (we don’t look to blame, but to prevent future mistakes)
- You create your own experiments to find solutions or answer questions or your do research to find answers
- Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing
- Maintain intellectual and emotional curiosity
- Self-managed work/personal life balance
- Diplomacy, negotiation, and development of complex relationships
- Strong communication skills – verbal, written, and listening
- Fair, objective, and data-driven in decision making
For Further Queries
Visit the official link
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