Optimizely is looking for Associate Technical Support Engineer 2023 in Dhaka
Job Responsibilities:
- Troubleshoot and investigate customer issues, keeping ownership of cases until resolution whilst engaging other teams as needed.
- Develop your skills in web technologies that are used on our customers’ websites and apps.
- Delight our customers by answering their questions via phone, email, and chat.
- Contribute to our customer-facing knowledge base to ensure they are consistently world class.
- Contribute to improving our processes, systems and customer interactions by driving innovative projects to help our clients become even more successful with our products.
- Deliver on quarterly Objectives and Key Results that align with our business goals.
- Work on personal projects that contribute to overall team business goals.
- Based on business needs, be on call during off hours for emergency issues every quarter.
- Based on business needs, be available to cover Phones and/or Chat.
Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam.
Location:
BangladeshBenefits
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Paid Maternity (4 months) & Paternity Leave (12 weeks)
- Flexible vacations days and working hours
- Annual Work/Service Anniversary Leave
- Comprehensive medical & life insurance for you and your dependants
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Monthly and quarterly regional and global team-building events
- Communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
- An agile performance review process that encourages ongoing transparency between managers and direct reports
- Enablement program and soft skill training to support internal career growth and development
Eligibilities
Job Requirements:
Knowledge and Experience
- You are genuine in your desire to help others and ideally have experience in a customer-facing role.
- Working knowledge and interest in web technologies.
- Strong critical thinking, analytical and problem-solving skills.
- Value a bottom-up culture and not be afraid to share your ideas.
- Have a thirst for knowledge, often challenging yourself to learn new technologies.
- Have great time management skills and can balance numerous projects at once.
- Comfortable with occasionally travelling and working from one of our other offices.
- Minimum 1-3 years of similar working experience.
Education
- Bachelor’s degree in Computer Science, IT or Telecommunication preferred or equivalent working experience
Eligible Regions: Bangladesh
For Further Queries
Visit the official link.
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