Optimizely is looking for Associate System Administrator II 2025 in Dhaka.
Job Responsibilities:
• Work globally, with a team of system administrators in a 24×7 environment to respond to tickets in accordance to with SLA’s of the company.
• Provide effective IT support, including out-of-hours support in critical incidents and participation in on-call support. This includes Active Directory – user accounts and administration, Configuring and administering Office 365 systems, Remote Desktop technologies, hardware setup and troubleshooting, printer issues and networking.
• Work within the guidelines of security and compliance requirements, including ISO 27001, GDPR, PCI, eDiscovery, HIPPA, SOC II.
• Troubleshoot hardware and software issues both remotely and in-person.
• Proactively identify and address technical issues with the IT team.
• Design, update, and maintain IT documentation (Confluence).
• Manage our Mac, Windows endpoints through MDM solutions globally. (Intune & Jamf).
• Ensure effective onboarding and credentialing of new staff and secure offboarding of departing staff, with cross-collaboration between Operations REWO and HR departments.
• Support use of business operational systems including Azure, O365, Slack, Zoom, Okta, Jira, Confluence (Atlassian).
• Support the standard build of our corporate operating systems, including macOS, Windows; ensure successful remote and physical laptop deployments.
• Scripting knowledge desirable such as PowerShell and bash Desktop based support experience.
• Experience within areas such as Active Directory, Windows Server, DHCP, DNS etc.
• Control and keep up with patching on servers, network hardware, and end-user devices.
• Control and upkeep of internal networking hardware, such as firewalls and VPNs.
• Maintain asset inventory, including regular physical stock checks.
• Troubleshoot technical issues; diagnose and work with third-party vendors as necessary to provide technical resolution – Liaise with 3rd parties I.e., vendors.
• Perform IT Storage room maintenance consisting of hardware recycling, and ensuring a proper disposal of redundant equipment according to current EU directives/guidelines
• Monitors and responds to network security events.
• Stays current with the industry to evaluate and propose new technologies as required.
• Mentors and trains colleagues on existing and new technologies and works alongside them to troubleshoot occasional IT challenges.
• Maintain occasional availability during out of office hours as required.
• Perform other job-related responsibilities as required.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Job Requirements:
Knowledge and Experience
• Certification in a technology preferred.
• 3-5 years’ experience as a Systems Administrator in a fast paced, cutting-edge IT environment.
• An understanding of TCP/IP networking and technologies; LANs, VLAN’s, VPNs, Wi-Fi.
• Strong knowledge of implementing and troubleshooting, Active Directory, Exchange, Intune, Office 365, other Microsoft based technologies.
• Experience with various cloud computing and NAS/SAN solutions preferred.
• Experience with IT ticketing systems, such as Zendesk or Jira.
• Experience with Okta and SSO technologies.
• Experience of Mobile Device Management (MDM) ideally with Microsoft Intune and Jamf.
• Experience with AV conferencing solutions Such as Team & Zoom Rooms.
• Expert understanding of Windows & Mac OS.
• Ability to independently manage and prioritise workload.
• Experience with Office 365.
• Ability to work well within a team and simultaneously use one own’s initiative.
• Ability to learn quickly and demonstrate excellent problem-solving skills.
• Ability to prioritise tasks.
• Strong focus on customer service and user experience.
Education
• Bachelor’s degree or Associate degree preferred.
