Optimizely is looking for Associate Customer Success Manager 2025 in Dhaka.
Job Responsibilities:
- Implement and ensuring a ‘white glove’ service for our customers
- Address risks of client churn with senior management
- Introduce new products and services to our customers
- Regularly share expertise with the team to support continuous learning and improvement
- Analyze data, discover compelling insights and develop action plans to achieve goals
- Manage customers through the full customer lifecycle, from initial on-boarding, scoping to successful maturity and growth
- Develop and maintain a customer success management plan, and to execute against that plan
- Do consulting and training customers to leverage the best of Optimizely’s solutions to optimize the customer’s ROI
- Lead and direct customers, through building strong relationships and creating the conditions and opportunities to up-sell our company’s services and additional products
- Drive excellent customer satisfaction by understanding and over-delivering against Customer expectations
- Maintain customer success targets through contract renewals, growth and lead generation
- Full management of the customer renewal process
- Maintain and innovate the use of CRM/CSM tools to record customer information and to track KPI’s
- Pro-actively reporting back to the Director of Customer Success and the VP, Customer Success Management on potential account growth, queries and escalating any issues that need to be resolved
- Conduct customer presentations and product demonstrations to educate customers on how Optimizely will provide added value and/or drive business value
- Collaboratively work effectively with and across other departments, especially the sales team
- Maintain an active course of self-development in Optimizely & Industry developments
- Travel to customer locations when necessary (not applicable in Covid-19 times)
Location:
BangladeshBenefits
Visit the Official link.
Eligibilities
Job Requirements:
Knowledge and Experience
- Relevant customer success and or account management experience in a software company
- Excellent written and verbal communication skills in English
- Highly driven with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
- Strong conflict management and conflict resolution skills
- A passion for people, able to use your initiative and willing to go the extra mile
- Strong customer facing skills, able to pro-actively manage customer expectations, recognize customer needs and adapt company capabilities to customer’s requirements
- Track record of achieving targets in a solutions environment
- Ability to work well under pressure, while retaining focus and composure
- Ability to communicate technical/ business issues and solutions clearly and confidently
- Ability to understand, communicate and interpret best practice digital marketing techniques
- Confident; self-motivated and driven to achieve
Education
- Ideally but not essential – Bachelors degree in Business Administration, Science or IT preferred and further professional training in direct marketing .
For Further Queries
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