Optimizely is hiring Associate Technical Support Engineer 2024 in Dhaka
Job Responsibilities:
- Troubleshoot and investigate customer issues, keeping ownership of cases until resolution whilst engaging other teams as needed.
- Develop your skills in web technologies that are used on our customers’ websites and apps.
- Delight our customers by answering their questions via phone, email, and chat.
- Contribute to our customer-facing knowledge base to ensure they are consistently world class.
- Contribute to improving our processes, systems and customer interactions by driving innovative projects to help our clients become even more successful with our products.
- Deliver on quarterly Objectives and Key Results that align with our business goals.
- Work on personal projects that contribute to overall team business goals.
- Based on business needs, be on call during off hours for emergency issues every quarter.
- Based on business needs, be available to cover Phones and/or Chat.
Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow.
Location:
BangladeshBenefits
- Best-in-class compensation plans
- Two annual festival bonuses
- Recognition and rewards programs
- Paid Maternity (4 months) & Paternity Leave (12 weeks)
- Flexible vacations days and working hours
- Annual Work/Service Anniversary Leave
- Comprehensive medical & life insurance for you and your dependants
- Volunteering opportunities to make a difference
- Chance to work alongside our incredible global team
- Monthly and quarterly regional and global team-building events
- Communal transport facilities inside Dhaka to and from the office
- Free catered lunch every day
- An agile performance review process that encourages ongoing transparency between managers and direct reports
- Enablement program and soft skill training to support internal career growth and development
Eligibilities
Job Requirements:
- You are genuine in your desire to help others and ideally have experience in a customer-facing role.
- Working knowledge and interest in web technologies.
- Strong critical thinking, analytical and problem-solving skills.
- Value a bottom-up culture and not be afraid to share your ideas.
- Have a thirst for knowledge, often challenging yourself to learn new technologies.
- Have great time management skills and can balance numerous projects at once.
- Comfortable with occasionally travelling and working from one of our other offices.
- Minimum 1-3 years of similar working experience.
Education:
- Bachelor’s degree in Computer Science, IT or Telecommunication preferred or equivalent working experience
For Further Queries
Visit the official link
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