MAERSK is Looking for Customer Experience Consultant 2025 in Dhaka.
Job Responsibilities:
- Build strong and lasting relationships with customers and provide second-to-none customer service.
- Take full responsibilities and end-to-end ownership of customer shipments and issues.
- Engage in constructive problem resolution and provide solutions.
- Act and communicate proactively and keep customers informed of any issues or changes in their shipment.
- Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
- Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
- Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
- Adhere to standardized processes and tasks without compromising customer experience.
Location:
BangladeshBenefits
- In this role, you will gain industry knowledge, international experience, better communication skills, and techniques relevant to customer service.
- This will equip you with the competencies required for customer-facing roles, deepen your potential and career development, as well as contribute to your team’s and organization’s success.
- This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.
Eligibilities
Job Requirements:
Education & Experience:
- Preferably a Post-Graduate with excellent communication skills.
- 1-2 years of relevant customer service experience.
- Previous experience in shipping/logistics is highly preferred.
Skills & Abilities:
- Strong team player with the ability to collaborate effectively.
- Ability to work under pressure and manage multiple tasks.
- Well-organized, efficient, and detail-oriented.
- Strong interpersonal and communication skills.
Eligible Regions: Bangladesh
For Further Queries
Visit the official link.
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