Intellier is hiring BPO Process Lead / Team Leader 2022 in Dhaka

Intellier is hiring BPO Process Lead / Team Leader 2022 in Dhaka

Key Responsibilities

Typical deliverable are :

• Develop and implement methods to create, track, measure and communicate processes and systems.
• Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.
• Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.
• Develop Strong process Knowledge.
• Oversee the successful implementation of Projects assigned.
• Prepare reports and maintain records of work accomplishments and administrative information, as required.
• Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
• Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.
• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Ability to identify strengths and weaknesses of team members and suitably make changes if required.

Core Competencies :

• Ability to manage multiple, concurrent projects and initiatives
• Outstanding verbal and written communication skills
• Excellent organizational skills with the ability to handle and prioritize multiple projects
• Self-starter. Must ask questions and learn new skills quickly on the job.
• Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates
• Ability to work under tight deadlines with short turnarounds in a fast-paced working environment.

Intellier is a sister concern of a renowned and one of the largest business conglomerate of Bangladesh . It was founded in 2018 with a commitment and vision to deliver world class IT solutions for the domestic and international market.