Huntsman Corporation is hiring a Customer Service Representative 2022 in Dhaka

Huntsman Corporation is hiring a Customer Service Representative 2022 in Dhaka

Job Responsibilities:

• Ensures EHS and other Regulatory Compliance in area of customer service functions.
• Ensure process compliance for the assigned responsibility.
• Receive customer order and verify all the required information i.e. product, price, quantity incoterm etc.
• Order processing considering the forecast check for each item.
• Check material availability in terms of quantity, date of delivery, plant assigned to sales order and provide order confirmation appropriately to the customer.
• Proactive communication with Sales/customer in case of material unavailable to avoid loss of opportunity.
• Inform and coordinate with customer, Sales and Credit management for release of credit hold for orders to hit the planned OTIF.
• Create delivery order and coordinate with logistics / 3PL for order execution.
• On-time communicate with sales/customer for dispatch details.
• Act as single point for contact for sales/customer.
• In case of exceptions, special effort to be out in to deliver customer delight.
• Track the KPIs & put best effort to achieve within specified timeframe.
• In case of deviation, a robust RCA & action plan to be worked out to bridge the gap.
• Sample order management, Direct Indent order management & Credit/Debit note preparation as & when needed.
• Customer Master Data Management & MIS in agreed frequency.
• Record management as per approvals method (DOA), retention policy, inter/external Audits, SOX guidelines etc.

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.