GoZayaan is hiring Executive, Customer Experience 2022 in Dhaka.
Job Description
If you want to become a part of this, here are the things you need to do:
- Conducting inbound and outbound calls to customers regarding queries and complaints to provide solutions in an efficient and prompt manner
- Providing customer support over Email, Social media, SMS, and Live chat
- Verifying, confirming and/or canceling placed bookings
- Escalating essential customer issues related to department(s) to bridge the communication gap
- Data analysis and report generating
Company Description
GoZayaan, one of the very first online travel aggregators (OTA) of Bangladesh is leading and revolutionizing this industry. GoZayaan is a travel company that is on an endless journey to make travel experiences happier with tech-driven innovations.
What comes to your mind when you hear about the Customer Experience department? Probably just a chaotic job and uncertain career growth.
The Customer Experience department at GoZayaan is nowhere like this. It is one of the high-paced departments that has a team of enthusiastic talents. There is good career growth and maximum visibility. Our goal is to establish one of the best CE departments globally!
Location:
BangladeshBenefits
Check the official link.
Eligibilities
Few requirements which will get you shortlisted:
- You should be done with your bachelor
- You are quick to think and come up with solutions
- You can excellently communicate in English + Bangla
- You love to take ownership of every task and get the work done. We don’t believe in spoon-feeding.
- You are someone who likes to take initiative and loves unlimited vacation days
- It is a roster-based job with 6 days a week (need to work on public holidays)
