Foodpanda is searching for Customer Experience Manager 2021 in Dhaka
Improve customer NPS (both post order and post contact) and change the company culture by ensuring that each person in the company cares about this OKR
Responsibilities:
- Improve customer loyalty to foodpanda through different strategies (subscription models, promotions, auto compensation vouchers etc.)
- Define and manage our local customer service strategy
- Build a strong relationship with our product team to give a seamless and positive experience to our customer when ordering with us
- Design a marketplace content framework to optimize the customer journey during order placement
- Work closely with the product team to improve the search & discovery experience
- Push local heads to reduce cancellations, delays, bad compliance, and other behavior affecting customer satisfaction through innovation strategies
- Set up and manage a small team that prioritizes large/corporate orders in order to ensure that 100% of these orders are successful.
- Coordinate demand forecast based on your local understanding (Marketing campaign, strong seasonality.)
- Participate in monthly country calibration sessions
- Conduct some audits of bad NPS results and customers interaction tickets
- Visit our Shared Service Center to align with the team and support/oversee their training process
Foodpanda is an online food and grocery delivery platform brand owned by Delivery Hero, which is headquartered in Berlin, Germany. Today, foodpanda operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
- 4-7 years of relevant work experience
- You have strong interpersonal skills, work independently and are reliable
- Strong analytical skills. Loves numbers, see trends and transform them to meaningful insight.
- Open minded and eager to learn even the most minimal detail of the business
- Willing to question the status quo when needed
- Remember, we are a start up
- They are dynamic, you need to be a doer and adapt constantly to many changes
- They have lots of data, you like to play with it and make decisions upon that
Application Process
To apply, visit the Official link or click on the Apply now.
Apply nowOfficial linkFor Further Queries
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