FIELD NATION is looking for Support Coordinator (Night Shift) 2022 in Dhaka,Bangladesh
Job Responsibilities:
- Responding to customer inquiries via phone calls and service cloud
- Resolve customers problems by clarifying the complaint of the customer; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
- Record the details of the phone communications with customer as per guidelines
- Performing internal tasks such as reminder calls, insurance review, marketplace activation, clearing cancel fees, Blocks & Ratings, Slack assistance to clients etc
- Gathering appropriate knowledge about Field Nation platform to answer customer queries
- Follow communication procedures, guidelines and policies
- Being accountable for instant communications
- Ensure regular office attendance and proper time management during office hours for best possible productivity.
- Build sustainable peer to peer relationships through open and interactive communication
- Contribute to team effort by accomplishing related results as guided
- Maintaining a positive, empathetic and professional attitude toward customers and colleagues
Field Nation brings companies and service professionals together to do great work. In one, easy-to-use, integrated platform, companies can solve a critical challenge all service leaders worry about: accessing skilled labor. Unlike staffing companies, Field Nation is built for short-term, high-volume, on-site work.
Location:
BangladeshBenefits
Check the official link
Eligibilities
Job Requirement :
- English Communication – reading, professional speaking, active listening, professional writing
- Strong call and email handling ability by positively representing Field Nation in high stakes situations while remaining a neutral third-party
- While gathering the separate perspectives from both involved parties – able to lay out convincing perspective(s) to help them come to a common ground
- Ability to analyze and solve problems
- Maintaining attention to details
- Maintaining balance at stressed situation
- Prioritizing, and managing time effectively
Eligible Regions: Bangladesh
Application Process
To apply click on the “apply now” or visit the official link
Apply nowOfficial linkFor Further Queries
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