Ericsson is hiring Customer Technical Manager 2022 in Dhaka
Job Responsibilities:
- Strong customer knowledge of its domain of expertise (network setup, stakeholders and operational flows), which includes CSR prioritization toward CSR handling team
- Responsible for SLA fulfillment in its domain of expertise, including monitoring of all e2e technical delivery organization and customer interaction
- Responsible to act as a bridge between the recovery team and customers in emergencies and crises. Approve the technical handover from Supply/Project to Support
- FNI/SUM planning, keeping the LCM status on track. Responsible to deliver RCAs (Root Cause Analysis) reports when applicable
- Responsible to keep up to dates on the customer installed base and Life Cycle in its domain of expertise (3PP included)
- Preparation and maintenance of remote connection procedures to customers. Responsible for PM/PPMS/GOLS customer affection assessment and communication
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Location:
BangladeshBenefits
Check the official link
Eligibilities
- Network-level competence, knowledge of the 3GPP or any other relevant area
- Ability to learn Ericsson Portfolio
- Service Delivery Process, Organisational Change, negotiation & argumentation skills
- Presentation skills (oral and written), Software Update Management, and Software Support. Delivering Results & Meeting Customer Expectations, consultative approach and leadership skills
For Further Queries
Check the official link
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