Ericsson is hiring Customer Experience Manager 2023 in Dhaka
Job Responsibilities:
- Be responsible for analysing, designing, and developing commercially viable end-to-end network performance improvement plan based on the customer specifications and business needs.
- The technical Management of GSM/WCDMA& LTE projects within the various accounts will be large part of the role as will engagement with customers on NW strategy evolution, improving end user experience novel and innovative solutions to meet coverage and capacity requirements.
- Influence customer on driving end to end network performance.
- Position the end-to-end network performance improvement plan internally within Ericsson, get on board for implementation, monitor the execution.
- Work within the Key account team to sell network performance improvement services to customer.
- Coordinate within internal organization and in customer organization the values of network in overall business.
- Encourage deep technical knowledge about features, functionality and product roadmaps with the ability to work toward higher management within customer organization and be prime contact from Optimization perspective toward custor the strategic and technical solutions of Drive Knowledge Transfer, standard methodologies and competence build up.
Telefonaktiebolaget LM Ericsson (lit. ’Telephone Stock Company of LM Ericsson’), commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm.Over the past 140 years, Ericsson has been a global leader in ICT solutions. From manufacturing some of the first telephones, to managing networks that process a big part of the world’s data, we have a long history of shaping how the world communicates
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
- University degree in Engineering, master’s degree
- Minimum 12 years of experience in mobile network end to end performance improvement related works.
- Good experience in customer interfacing, understand customer business and sales strategy.
- Solid experience of Radio Network optimization detail work
- Clear understanding of end-to-end mobile performance (Radio, core, transport, OSS, BSS)
- Experienced in managing customers at CXO level
- Very active team player, can work with diversified team
- Experience of leading team: able to lead a team locally/virtually
- Portfolio expertise in area of responsibility
- Customer Insight, commercial understanding, excellent communication skill
- Selling Skills
- Applying Expertise & Technology
- Relating & Networking
- Formulating Strategies & Concepts
- Entrepreneurial & Commercial Thinking
- Persuading & Influencing
- Delivering Results & Meeting Customer Expectations
For Further Queries
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