Ekaterra is hiring Customer Collaboration Specialist 2023 in Dhaka

Ekaterra is hiring Customer Collaboration Specialist 2023 in Dhaka

Job Responsibilities:

• Act as a key point of contact and proactively manage and maintain customer/vendor relationships
• Drive continuous improvement projects with customers to improve customer experience and reduce cost to serve
• Service optimisation through working with customers to maximise stock on orders and minimise obsoletes​
• Manage key supply chain issues between customer and ekaterra
• Manage claim cycle end-to-end, including following up overdue responses and root cause analysis
• Provide planning and sales team with insight from detailed understanding of customer systems and processes
• Communicate information to the customer about relevant upcoming ekaterra activities
• Project activities with the customer to improve ekaterra service or delivery efficiency
• Report, analyse and deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of events and value creation
• Maintain customer satisfaction levels
• Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
• Alert planning team to critical SKUs that sell very differently to plan and support resolution of disconnect between supply and demand
• Handle major variances to customer ordering pattern, such as depot or store openings and network changes
• Support total customer service team and maintain operational cover in times of absence or other priorities

Ekaterra is a company based in Rotterdam, The Netherlands that produces tea and other herbal drinks. It was formed in 2021 as a distinct division within Unilever as part of a plan to divest the majority of its tea-making business.