DSM is looking for Customer Care Specialist & Warehouse Officer 2023 in Dhaka
Job Responsibilities:
- Serve customer communications and help in logistics (create PO, helps in the customer LCs & amendments, coordinate with indenting agents & peer colleagues locally and regionally, helps timely delivery of products and solutions, helps demand forecast in IBP and etc.)
- Ensure timely availability of shipping documents as per customer request, investigate and resolve logistic complaints (within competencies) and suggest improvements to increase logistic performance, in terms of quality and quantity.
- Helps in organizing customer events and expositions, reserve meeting and conference facilities and catering, provide information on reservations and handle basic admin functions, incidents and complaints about specific facilities
- Support for Customer Portal onboarding & adoption
- Arrange product or solution samples to facilitate local trials and maintain stock of marketing and promotional materials as per market needs
- Report unsafe situation, customer complaints, report incident via applicable forms
- Helps in business updates, share market information, keeping customer data to support Bangladesh business unit
- All activities related to third party warehouse – supervising the third party warehouse team like proper stocking, following FIFO method timely dispatch, stock count as and when required etc.
- Participate to SHE audits according to the annual planning and being the SHE spoc for the BD rep office.
- Execute the job within the applicable QESH structure and system, provide proposals for further enhancing the QESH structure and system and contribute to ensure a safe and healthy working place for employees.
- Develop, implement and manage a cost effective and efficient organization of the account, with clear stakeholder maps and governance structure, including working processes, and systems.
Koninklijke DSM N.V., is a Dutch multinational corporation active in the fields of health, nutrition and materials. Headquartered in Heerlen, at the end of 2017 DSM employed 21,054 people in approximately 50 countries and posted net sales of €8.632 billion in 2018 and €9.204 billion in 2021.
Location:
BangladeshBenefits
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Eligibilities
- Minimum qualification is Graduate degree, preferable Postgraduate/ MBA.
- At least 4-5 year of experiences in relevant fields
- Clear understanding and hands on experience of commercial, banking, imports/export business (LCs, amendments, shipping process & documentation) and warehousing activities.
- Working with foreign or multinational company would be an additional advantage but not mandatory.
Application Process
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Apply nowOfficial linkFor Further Queries
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