Coats Digital is hiring project manager 2021 in Dhaka

Eligibilities

Education, Qualifications and Experience (essential):

• Must excel at Communication
• Fluency in Bengali and English
• Communicate effectively and build strong working relationships with clients and internal employees at all levels.
• Articulate and document technical requirements to the development team, ensuring the solution meets the client requirements and is delivered in the most effective manner.
• Good stakeholder management client-side and internally.
• Give compelling presentations up to and including board level

Documentation

• Write, own, and support internal and client-facing documentation. Ensure any key documentation is kept up to date, version controlled and formatted in a professional way meeting the agreed Coats Digital guidelines.
• Ensure that all necessary client data is up to date within CRM to help share essential information and drive key reports.

Analysis

• Sufficiently ‘hands on’ and technical to be able to quickly learn to configure the Coats Digital software and fully understand the contextual use of the solution
• Draw out client requirements utilising a variety of techniques including:
• Direct questioning
• Pain-chain analysis
• ‘Is, does, means’
• Business process walk-throughs
• Extracting from client-own documentation
• Visio diagram mapping
• Understand client requirements whilst offering solutions in line with the software capability plus offering best practice options.

• Lead and contribute to the delivery of the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, subsequently to manage scope and client expectations.
• Create and deliver project plans, determining, communicating, and working towards clear milestones (internal and client side), and revising these as appropriate to meet changing needs and requirements.
• Successfully run internal and client workshops and evidence output.
• Manage change to project scope, project schedule, and project costs, working with Implementation Consultants to ensure that man days sold vs man days consumed are tracked and any potential discrepancy to the days sold (under/over) is identified in advance, with corrective action taken wherever possible.
• Take responsibility for the scheduling of visits to support the successful delivery of the required project activities in line with the project plan.
• Present to clients the Coats Digital solution, demonstrating a strong understanding of the client and industry issues it helps to solve, and ‘bringing the solution to life’.
• Provide detailed client training schedules considering all delegates capabilities and gain training signoff as part of the overall project signoff.
• Successfully deliver client training on the Coats Digital software, demonstrating a logical approach, focussing on the client’s business processes, utilising terminology relevant to the client and industry, being sensitive at all stages to different learning styles.
• Provide support to the client during both the User Acceptance and Go Live phases of the project guiding them through the recommended process and signoff stages.
• Identify and document project issues, suggest and own corrective actions, escalating at the appropriate stage and as required.
• Ensure that software modifications and bugs reported by clients or discovered during implementation are logged onto the appropriate systems and resolved in a timely manner to ensure on time project delivery.
• Write test scripts and run tests on development changes made, as well as regression test, existing functionality where applicable.
• Discern the need for escalation and suggest solutions where appropriate.
• Run multiple clients at different delivery stages, equally maintaining a professional approach to, and quality management of, each of the clients.
• Assist in continuous improvement initiatives and execute client facing activities to ensure clients continue to get the most from the Coats Digital solution.
• Cover/help with support if called upon, prioritising and responding to clients in an appropriate manner.

Leadership

• Work closely with the implementation team and co-ordinate workload and priorities.
• Help to manage priorities and co-ordinate with other internal teams along with the client’s project team.

Desirable Industry and Contextual Experience and Skills

• Be able to read, write and speak Urdu.
• Experience in the fashion / garment / textiles / footwear industry as a manager of Production, Planning & Control (PPC), Sales, Merchandising, Production, Supply Chain or IT
• Experience of Coats Digital Software Suite – FastReactPlan / GSDCost / intelloCut / intelloBuy / VisionPLM
• Experience of software supporting production planning / supply chain planning / ERP / Shop Floor systems / PLM
• Experience of software implementation and support/customer success