British Council is hiring Technical Support/Admin Officer 2021 in Sylhet.
Responsibilities:
- Computer Delivered Exams Support Tasks (50%)
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- Overall responsibility for the online /computer delivered exams and complete end to end process, related communication for both internal and external customers to agree expectations and deliver.
- Effective maintenance of exams equipment, make ready for test day use, keep back up equipment ready, look after trouble shooting, ensure safe/complaint storage after test, and continue to build awareness for safe handling of IT and other equipment among colleagues and venue staff.
- Maintain stock control of exams equipment and report periodic replacement/maintenance as required.
- Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
- Conducts and provides 1st Level IT troubleshooting and technical assistance for CB/CD test and escalates upwards if and when required.
- Lifecycle management of devices used in CB/CD Exams delivery and ensure technical compliance of equipment and connectivity at test venues.
- Admin/Resource Tasks (20%)
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- To ensure effective and efficient management of transport booking and make the necessary arrangements and communicate to customers on time.
- Ordering and supervising stocks of stationery, electrical, and cleaning materials etc.
- To act as a contact point for vendors and suppliers, and responsible for overall vendor management in Sylhet.
- To process all premises related payments on time and update the recurrent payment register.
- Supervision of cleaning staff in making sure that both centers are clean and tidy according to the British Council health and safety policy.
- To assist Head of Facilities and Security in ensuring the effective implementation of Health, Safety and Security policy in British Council Bangladesh.
- IT Tasks (30%)
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- Provide support to IT users on standard software and hardware (front office accessed by customers/students and back office accessed by staff).
- Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.
- Ensure timely first level support as per the pre-defined SLA\OLA\AMC.
- Ensure updated records of servers, workstations, printers/scanners, computer names, staff accounts and locations. Overall responsibility of managing and maintaining IT inventory of Sylhet Office.
- Spot check every quarter on all PCs to ensure that legal software is being used and copyright laws are being maintained and report non-compliance to ITM.
- Maintaining Computer Based Exams application.
- Application support for the British Council GTI package and other corporate systems whenever appropriate.
British Council Bangladesh is the Bangladeshi branch of the British Council that provides English and British Education and takes part in cultural exchanges. The main office is located in Dhaka and branches are located in Chittagong, Sylhet. Tom Miscioscia is the Director of British Council Bangladesh.It increases and improves cultural ties between the United Kingdom and Bangladesh.
Location:
BangladeshBenefits
- Attractive salary and benefits will be offered to the deserving candidate
- An inclusive and engaging work environment encouraging cross-team collaboration and building connections with colleagues from different disciplines around the world
- Flexible working opportunities to support employee aspirations, personal activities and pursuits.
- A learning environment with plenty of opportunities to develop skills and knowledge.
- Experience of working in an international organisation which fosters work-life balance and commitment to smart working.
Eligibilities
- Graduation in Computer Science/Computer Engineering or any subject with MCSE and CCNA certification
- Experience of working in a busy operational environment delivering high levels of customer service
- Ability to ensure compliance, risk and security standards are monitored and maintained.
- Experience on server administration, networking and providing technical and business application support.
- Track record of working in a tightly controlled process driven environment
- Experience of working according to policies that promote the safety and wellbeing of children
- English at B1 Proficiency Level
For Further Queries
Visit the Official Link.
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