Bondstein Technologies Ltd is Hiring Customer Service Executive| Contractual 2024 in Dhaka
Job Responsibilities:
- You’ll be the front line of support, addressing customer queries, concerns, and feedback with a warm and empathetic approach. Your goal will be to ensure each customer interaction leaves a positive and lasting impression.
- Utilize your problem-solving skills to solve technical issues related to our vehicle tracking system and guide customers through step-by-step solutions.
- Work closely with our technical teams to escalate and resolve complex issues promptly, ensuring smooth resolutions for our customers.
- Identify opportunities to educate customers about new features and services, offering additional solutions that best suit their needs.
- Share valuable customer feedback with our team on a daily basis. Your insights will help Bondstein for continuous improvement in our products and services.
- Keep a detailed log of customer interactions, ensuring clear and concise records of queries, resolutions, and feedback. Your organized notes will be our treasure map to improve services.
Bondstein is one of the leaders in the internet of things (IOT) industry in Bangladesh, helping businesses integrate connected technology, enhance operational efficiency, and save time and money by providing a variety of products and services. Our company is driven by innovation at its core. With our expertise in IOT enabled technologies, we can assist our clients in setting benchmarks in their particular industries. Our business model largely depends on the b2b & b2c segment. We’re on the hunt for a super cool and enthusiastic individual to join our Customer Service department – VTS at Bondstein Technologies Limited.
Location:
BangladeshBenefits
- Monthly Salary BDT 15,000/- (fixed)
- Insurance Facilities
- Collaborative and friendly office environment
- Subsidized lunch facilities
- Chance to work with our incredible global team and leaders
Eligibilities
Job Requirements:
- Previous work experience in customer service is a must! Enthusiastic current students with prior experience in the Customer Service domain are highly encouraged to apply.
- Exceptional communication skills, both written and verbal, to ensure clarity and empathy in all interactions.
- While we provide training, basic technical knowledge or experience with vehicle tracking systems is advantageous.
- This is a one-year contractual position, making it an ideal opportunity for anyone looking to gain real-world experience in the customer service domain.
- An adaptable and resilient personality, willing to thrive in a shifting and dynamic work environment.
- Our success depends on collaboration; you should be a team player, eager to contribute to the collective growth and success of our organization.
