BAT is hiring DBS Service Management Analyst 2023 in Kushtia
Job Responsibilities:
- Responsible for leading local IDT (IT & Digital technologies) services teams and coordinating support across the application portfolio
- Monitors and capture performance to ensure fulfilment of application services as per SLA
- Performs ticketing and trend analysis as part of and in order to drive improvement plans via Service Review
- Ensures continuous compliance and security review; driving remediation actions arising across the IDT services portfolio
- Implements a regular review of user access and respective privileges within IDT as well as with the respective business functions
- Participates in the local and Regional Change Advisory Board; supporting planning for any change deployment.
- Ensures in-scope application stack is patched in a timely manner, and upgrades are planned in line with business needs as well as software / hardware end of life timelines.
- Review monitoring and performance data from a capacity, availability and demand perspective to ensure a right-sized and accessible application service
- Ensures timeliness, completeness, and accuracy of SOx operations for in-scope applications
- Support simplification, application transformation, improvement initiatives and adoption of digital technologies in the geographic scope
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
- Bachelor’s degree in technology, computer science, engineering or equivalent
- Minimum 3-4 years’ work experience mainly in Technology Services with technical understanding of business application support
- Practical knowledge of ITILV4, Lean and Agile methodology
- Has good understanding of network technologies such as Switch, routers, LAN, Wifi etc.
- Relationship management and conflict resolution skills
- The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues
- Innovative thinking with service quality, and its improvement, within limits of costs and business direction
Application Process
To apply click on, “APPLY NOW” or visit the official link.
Apply nowOfficial linkFor Further Queries
Visit the official link.
Disclaimer: Youth Opportunities spreads opportunities for your convenience and ease based on available information, and thus, does not take any responsibility of unintended alternative or inaccurate information. As this is not the official page, we recommend you to visit the official website of opportunity provider for complete information. For organizations, this opportunity is shared with sole purpose of promoting “Access to Information” for all and should not be associated with any other purposes.
