10 Minutes is looking for Supervisor/Team Lead, Customer Experience and Digital Channel 2023 in Dhaka
Job Responsibilities:
- Assign the tasks to the employees and assess performances with call center metrics.
- Set targets and goals for the week, month.
- Provide constructive feedback to improve sales and conversions.
- Ensure that all employees adhere to the company policies and regulations.
- Prepare performance reports regularly (weekly, monthly, annually)
- Motivate the agents and maintain optimum performance in the call center.
- Supervise agents that process calls, and fulfill the needs of existing customers that are at risk of canceling services.
- Addresses complaints with the goal of increasing satisfaction and securing renewals.
10 Minute School is the pioneer of the Ed-Tech industry in Bangladesh. We are teaching more than 2 million students every day through our website, app, and social media to accelerate their learning.
Our goal is to ensure access to quality education for everyone in Bangladesh through a wide range of free-tier and premium content for Academic, Skill Development, and Jobs segments.
We are the only Sequoia Capital-backed EdTech company in Bangladesh, and we’re looking to hire in our Engineering, Product, Content, and Marketing teams.
Location:
BangladeshBenefits
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Eligibilities
- Previous relevant experience in Customer Support.
- Strong communication and people skills.
- Intermediate knowledge of Excel and Spreadsheet for preparing and analysing different reports.
- Customer’s problem listening and solving skills.
- Proper knowledge of Google Suite and MS Office Suite.
- Spontaneous skill in typing.
- Customer-centered mentality.
- Excellent multitasking, time management, and leadership skills.
- Punctual and Professional.
- Ability to be highly organized and work under high-pressure environments.
- Familiarity with CRM systems.
For Further Queries
Visit the official link
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