10 Minute School is looking for Customer Service Representative 2021 in Dhaka
Responsibilities:
- Managing large scale inbound and outbound calls in a timely manner.
- Delivering product briefs/information to customers.
- Providing solutions by acknowledging customer’s problems.
- Building sustainable relationships with customers.
- Setting and meeting the customer care team’s goals/targets.
- Managing customer queries on social media and emails.
10 Minute School is the pioneer of the Ed-Tech industry in Bangladesh. Through their website, app and social media, more than 2 million students are accessing quality education each day to accelerate their learning. Their goal is to ensure access to quality education for everyone in Bangladesh through a wide range of free-tier and premium contents for Academic, Skill Development and Jobs segments.
Location:
BangladeshBenefits
- Transport allowance
- Meal (Lunch/Dinner)
- Special bonus on good performance
- Rewards and raises
- Professional development
Eligibilities
- Previous relevant experience in Customer Support
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
- Strong verbal communication skills
- Customer’s problem listening and solving skills
- Convince customers and collect feedback from customers
- Proper knowledge of Google Suite and MS Office Suite
- Spontaneous skill in typing
- Customer centered mentality
- Ability to multitask and manage time efficiently
- Punctual and Professional
- Familiarity with CRM systems (Not Mandatory).
Qualification:
- Education- HSC or equivalent
- At least 1 – 3 years’ of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Application Process
To apply, visit the Official link or click on the Apply now.
Apply nowOfficial linkFor Further Queries
Check the Official link.
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