Standard Chartered is looking for Client Centre Executive – Service 2025 in Dhaka
Job Responsibilities:
1. Strategy
- Capitalize on cross-sell opportunities.
- Collaborate with team members to achieve the common objective.
2. Business
- Achieve the set business strategic thresholds.
- Participate in Sales Calls and offer suitable products.
- Provide effort to ensure need-based selling.
3. Processes
- Provide services as per the approved.
- Respond to the client on their queries subject to proper authentication of the client.
- Be Responsive and ensure responsible selling.
- Practice appropriate sales and marketing skills.
4. Risk Management
- Ensure error-free instruction processing and information sharing with customers.
- Adhere to the schedule and ensure efficiency in productivity.
- Ensure escalation of H&S-related issues in a timely manner.
5. Governance
- Adhere to all policies and procedures and comply with local regulatory requirements.
- Ensure best effort to protect bank’s and client’s interest against fraud/ mis-selling.
- Attend training, acquire relevant knowledge, and apply to job function.
6. Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Uphold ethics, compliance, and conduct standards across Standard Chartered Bank’s operations.
- Lead the Bangladesh Client Centre Inbound Team to achieve the outcomes set out in the Bank’s Conduct Principles.
Location:
BangladeshBenefits
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies.
Eligibilities
Job Requirements:
- Bachelor’s degree from reputed educational institution.
- Banking diploma is preferable.
- Conversation style and / or interaction with clients.
- Strong selling and inter-personal skills required to convince clients and selling bank’s products.
- Creativity in terms of meeting client demands with existing products.
- Initiative and drive to achieve strategic thresholds and service standards.
- Adherence level to Bank’s policies and procedures.
- Ability to meet all scorecard parameters.
For Further Queries
Visit the official link.
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