Field Nation is looking for Customer Success Operations Specialist (Night Shift) 2025 in Dhaka.
Job Responsibilities:
- Assist in maintaining/updating internal systems such as monday.com, Salesforce, Field Nation.
- Monitoring accounts and advising of anomalies and other risks.
- Create and distribute critical reports out of the Field Nation platform as requested.
- Create Executive Business Review presentations and populate data for metrics as needed using Field Nation templates .
- Responding to and following up on CRS escalations and requests for assistance
- Coordinating internal and external meetings.
- Work with data and reporting teams to gather critical information needed for upcoming customer touchpoints.
- Creating, updating, and maintaining ongoing account plans for customers including management of documentation.
- Facilitate requests for data and reporting on behalf of the CSM such as requests for:
- Compliance reports, buyer insight reports, provider Block reports, engagement limit reporting, screening invitation reporting, work orders past approval reporting.
- Internal follow-up on Field Nation compliance notifications.
- Other buyer-related tasks are requested as directed by the CSM.
Location:
BangladeshBenefits
- Competitive salary based on experience and qualification.
- Mobile bill
- Gratuity benefit.
- Medical Insurance.
- Field Nation LLC Performance Reward.
- Festival Bonus.
- Gym Membership.
- Career Development Budget.
- Lunch – Fully Subsidized.
- Hybrid Office. (3 days remote,2 days physical)
- Sound work-life balance – Regular working hours: 8 hours/day, 5 days a week.
- Friendly work environment.
- Flexible leave/vacation policy.
- A great learning opportunity.
- The opportunity to work with cross-cultural teams with the US.
- Annual performance evaluation and increment.
- Employee Transportation: Drop off service
Eligibilities
Job Requirements:
- 1-2 years of executive assistance, project management, and/or client-facing relationship experience .
- Knowledge of internal Field Nation reporting systems (Tableau, Salesforce, etc.).
- Excellent communication skills (verbal and written).
- Strong attention to detail and ability to stay organized while working on multiple tasks at once.
- A highly motivated team player with a proactive approach to work.
- A finisher/completer with a high level of personal ownership of individual performance.
- Self-driven, results-oriented with a positive outlook, and a clear focus of high-quality work
- Able to work well with colleagues within different areas of expertise
- Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure
For Further Queries
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