Braintrust is looking for Customer Service Representative – Live chat support – CG 2024.
Job Responsibilities:
- Provide excellent customer service and support via live chat interactions, addressing inquiries, resolving issues, and guiding users through the functionalities of our Financial App.
- Demonstrate exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with users, maintaining a positive customer experience at all times.
- Utilize your detail-oriented approach to accurately assess and address user queries and issues, providing accurate solutions in real-time via live chat.
- Effectively multitask and prioritize tasks to handle multiple live chat interactions simultaneously, ensuring timely responses and resolutions for all users.
- Adapt to changes in procedures, regulations, and technology to deliver high-quality customer service and support the evolving needs of our users.
- Collaborate with cross-functional teams to relay user feedback and insights, contributing to the continuous improvement of our Financial App.
Location:
BangladeshBenefits
Visit the official link.
Eligibilities
Eligibilities:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
- Previous experience in customer service or chat and email support
- Excellent communication skills, both verbal and written, with the ability to convey clearly and understandably.
- Exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with clients.
- Detail-oriented approach with the ability to accurately approach solutions via live chat and email.
- Proficiency in using computer systems and software applications, including Google Suite, CRM, database, and communications tools (e.g., Insightly, Slack, Intercom).
- Worked as a Technical Chat Support representative and handled Banking or Financial accounts in a BPO setting, preferred. Willingness to adapt to changes in procedures, regulations, and technology to deliver high-quality customer service.
For Further Queries
Visit the official link.
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