Sheba Platform Limited is looking for Assistant Manager, Training and Development 2023 in Jashore
Job Responsibilities:
- Develop and deliver comprehensive training programs, including general onboarding and job-related functional and soft skill training
- Lead the Training and QA Team the Collaboration with department leaders to identify training needs and objectives for Customer Experience and telesales Agents
- Create engaging and interactive training modules and materials, including product knowledge, customer service, and sales techniques
- Conduct training sessions and workshops, fostering a culture of continuous learning and development
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
- Continuously improve and update training programs to meet changing business needs
- Maintain accurate records of training activities, including attendance and performance data
- Ensure required report to all concerns for the training objectives to be tracked.
- Ensure Quality Assurance as per QA policy and ensure proper feedback and training session
Sheba Platform Limited is an impact-oriented organization on a mission to positively impact millions of small businesses through a technology-enabled financial service platform.
Location:
BangladeshBenefits
- Salary: Negotiable (Depends on skills & experience)
- Subsidized lunch: Lunch is provided through catering services and is subsidized
- Laundry Service: We understand how busy our employees are with their work therefore to make things easier for them we offer our in-house ironing service for free
- Travel Expense: Employees would be able to claim travel expenses and food expenses when they have to spend for any business purpose
- Mobile Allowance: Employees are provided with a company-owned postpaid SIM card through which they can avail of the services offered by the SIM card company
Eligibilities
Job Requirements:
- Graduation/ Post Graduation in a related field (e.g., Business, CSE) or equivalent work experience.
- Must have 4-5 years of experience. Minimum 2 years in relevant field.
- Previous experience in call center/ Customer Service Representative training and development is preferred.
- Strong knowledge of call center operations and customer service principles.
- Excellent communication, presentation, and coaching skills.
- Proficiency in using training software and tools.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Organized, detail-oriented, and able to manage multiple tasks effectively.
For Further Queries
visit the official link.
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