BAT is hiring IDT Services Analyst – Application 2023 in Dhaka
Job Responsibilities:
- Responsible for leading local IDT (IT & Digital technologies) services teams and coordinating support across the application portfolio
- Monitors and capture performance to ensure fulfilment of application services as per SLA
- Performs ticketing and trend analysis as part of and in order to drive improvement plans via Service Review
- Ensures continuous compliance and security review; driving remediation actions arising across the IDT services portfolio
- Implements a regular review of user access and respective privileges within IDT as well as with the respective business functions
- Participates in the local and Regional Change Advisory Board; supporting planning for any change deployment.
- Ensures in-scope application stack is patched in a timely manner, and upgrades are planned in line with business needs as well as software / hardware end of life timelines.
- Review monitoring and performance data from a capacity, availability and demand perspective to ensure a right-sized and accessible application service
- Ensures timeliness, completeness, and accuracy of SOx operations for in-scope applications
- Support simplification, application transformation, improvement initiatives and adoption of digital technologies in the geographic scope
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Location:
BangladeshBenefits
Competitive Salary + excellent benefits + market leading bonus
Eligibilities
- Graduate in CSC/ EEE or related subjects with 3-4 years of work experience
- Good knowledge of IT Service Management standard methodology (ITIL) in specific process areas.
Essential Experience, Skills And Knowledge
- Bachelor’s degree in technology, computer science, engineering or equivalent
- Minimum 3-4 years’ work experience mainly in Technology Services with technical understanding of business application support
- Practical knowledge of ITILV4, Lean and Agile methodology
- Has good understanding of network technologies such as Switch, routers, LAN, Wifi etc.
- Relationship management and conflict resolution skills
- The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues
- Innovative thinking with service quality, and its improvement, within limits of costs and business direction
BENEFICIAL
- Knowledge and management experience in digital technology (e.g. robotics, API, IOT, big data,) will be an added advantage
Application Process
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