Wipro is looking for Senior Project Engineer – Back Office Transport 2023 in Dhaka
job Responsibilities:
- Ensure timely response of all the tickets raised by theclient end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements andrequests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner
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Location:
BangladeshBenefits
Visit the official link
Eligibilities
Functional Competencies/ Skill:
- Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
- Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent
- Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
Competency Levels:
- Knowledgeable about the competency requirements. Demonstrates (inparts)
Foundation
- frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency withoutguidance
Competent:
- Extends the competency to difficult and unknown situations as well.
Expert:
- Applies the competency in all situations and is serves as a guide toothers as well.
- Coaches others and builds organizational capability in the competencyarea.
Master:
- Serves as a key resource for that competency and is recognisedwithin the entire organization.
Eligible Regions: Bangladesh
For Further Queries
Visit the official link
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