Crossover is looking for Support Engineer, Trilogy (Remote) – $30,000/year USD 2023 in Dhaka

Crossover is looking for Support Engineer, Trilogy (Remote) – $30,000/year USD 2023 in Dhaka

Job Responsibilities:

• Solving complex customer problems that our AI bot was unable to help them with
• Asking insightful questions that get to the root cause of the customer’s problem
• Generating solutions using your product knowledge and our knowledge bases
• Spending 25% of your time learning about new products, features, & solutions

What You Won’t Be Doing:

• Getting bored answering simple questions for the same product each day
• Working on easy or simple tickets, such as resetting passwords
• Working alone and avoiding live customer interaction
• Analyzing, writing, or debugging source code

Support Engineer Key Responsibilities:

• Take ownership of support incidents and use all available resources and knowledge to resolve them
• Consistently improve the quality of your work by internalizing the feedback and coaching you receive

Crossover’s mission is to democratize access to impactful, high-paying jobs. We recruit and screen only people with exemplary skills and drive to work with the world’s best businesses.

With our scenario-based testing model, we match top talent around the world with opportunities to manage all types of initiatives, from software development to quality assurance to growing solution roadmaps.

Trilogy is a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D – managed by the top 1% of global tech talent worldwide.Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.