Citi is Hiring Client Onboard Intmd Analyst – Manager C11 2022 in Dhaka
Job Responsibilities:
- Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
- Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
- Embarks on continuous on the job training for end to end product knowledge.
- Understands new customer requirements and ensure adequate support to new customer requirements and initiatives.
- Monitors customer satisfaction and service level and drive process changes.
- Ensures a strong and robust processing environment with effective controls.
- Establishes risk management practice.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Location:
BangladeshBenefits
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Eligibilities
Job Requirements:
- 8-10 years of experience in Documentation review, Account Maintenance and related Cash products preferred
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications. Exposure to Client interaction
- Consistently demonstrates clear and concise written and verbal communication skills.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
Education:
- Bachelor’s/University degree or equivalent experience
- Cheque book processing (Cheque book requisition, maintenance, from issuing a cheque book monitor necessary maintenance in the system and eventually ensuring proper delivery to the clients).
- Manual Transaction Authorization (GMTA) and Statement & advice form processing and validation. Ensure proper handling of client queries relating to above.
- Checking and proper submission of compliance search to compliance team.
- Ensuring proper submission of Month end reports to internal stakeholders.
- Ensure Instruction Aging Reconciliation by weekly.
- Special Notice Deposit (SND) analysis in every month end.
- Base recon and Risk reconciliation in Quarter end.
- Ensuring that the risks are minimized in every sphere of operations and in line with Citi compliance guidelines.
- Preparing different MIS and providing to respective stakeholders.
- Maintaining adherence with Central Bank and Regulatory bodies.
- Ensure improved delivery of team output through process improvements.
- Providing efficient back up support to team in absence of team members.
Application Process
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