Orko Health Limited is looking for Manager/ Assistant Manager, Customer Care, 2022 in Chattogram
Job Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Creating effective patient service procedures, policies, and standards.
- Developing patient satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective patient loyalty program.
- Maintaining accurate records and documenting all patient service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new patient service agents/officers.
- Managing the approved budget of the patient service department.
- Staying informed on the latest industry techniques and methods.
- Handles any critical issues related to patient/guest feedback as and when required.
- Taking care of any of the miscellaneous issues as and when asked by the Management.
- Develop protocols and procedures to improve staff productivity
Orko Health Ltd. is an eHealth company of Bangladesh, committed to ensure wellbeing of the nation with her innovative technology and devoted team. We put doctors first, because they are the driving force of healthcare system and guardian angles for the nation. We empower them through our carefully designed technology to unleash their true potential to serve humanity. We strongly believe, long-term patient-doctor relationships through connectivity and care are more important than medication for patient’s wellbeing. With an eye to the future, Orko will change existing face of healthcare model and bring equity and harmony in health service delivery.
Location:
BangladeshBenefits
Visit the official link
Eligibilities
Education Background:
- Minimum Bachelor’s degree in business administration or relevant field.
Experience Requirement:
- A minimum of 3 to 5 years of proven experience in a health care center or hospital customer care.
Additional Requirement
- Proficiency in Microsoft Office .
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
