Ericsson is looking Customer Technical Manager 2022 in Dhaka
Responsibilities:
- Strong customer knowledge of its domain of expertise (network setup, stakeholders and operational flows), which includes CSR prioritization toward CSR handling team
- Responsible for SLA fulfillment in its domain of expertise, including monitoring of all e2e technical delivery organization and customer interaction
- Responsible to act as a bridge between the recovery team and customers in emergencies and crises. Approve the technical handover from Supply/Project to Support
- FNI/SUM planning, keeping the LCM status on track. Responsible to deliver RCAs (Root Cause Analysis) reports when applicable
- Responsible to keep up to dates on the customer installed base and Life Cycle in its domain of expertise (3PP included)
- Preparation and maintenance of remote connection procedures to customers. Responsible for PM/PPMS/GOLS customer affection assessment and communication
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
- Network-level competence, knowledge of the 3GPP or any other relevant area
- Ability to learn Ericsson Portfolio
- Service Delivery Process, Organisational Change, negotiation & argumentation skills
- Presentation skills (oral and written), Software Update Management, and Software Support. Delivering Results & Meeting Customer Expectations, consultative approach and leadership skills
Eligible Regions: Bangladesh
For Further Queries
Check the official link.
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