httpool is searching for SMB Customer Support Specialist APAC (Contract Role) 2022 in Dhaka.
Responsibilities:
- Provide world class support to all Httpool SMB customers in a customer centric environment through the use of multiple support tools via different channels that includes email, chat, phone and social media
- Assist customers with inquiries by providing consultative recommendations and help identify any opportunities to upsell Httpool solutions that will enable customer success Document in detail all customer interactions based on our Standard Operating Procedures to protect customer data according toHttpool Data Protection Policy
- Be an effective Subject Matter Expert of Httpool SMB Products and provide local market & language expertise as required to improve overall product support experience and drive customer success
- Create, translate and maintain Frequently Asked Questions (FAQ’s) to ensure our help support database are accurate, relevant and up to date
- Escalate and file tickets for all technical issues and product bugs to Httpool SMB Product team and follow up to ensure timely resolution to our customers issues
- Successfully performs against department scorecard metrics including Productivity goals, Quality Assurance, Average Handle Time, and Customer Satisfaction Rating and other critical customer support metrics
- Perform other duties as assigned by SMB Customer Support Program Manager
httpool is searching for SMB Customer Support Specialist APAC (Contract Role) 2022 in Dhaka
Location:
BangladeshBenefits
Check the official link
Eligibilities
Minimum Qualifications
- Fluent in Bengali & effectively bi-lingual in English
- Excellent written and verbal communication skills in English
- Relevant work experience in customer service, call center, advertising, e-commerce, technology products or SaaS related industry
- A working understanding of e-commerce, online advertising or social media principles and support elements is required
- Self-motivated and able to work autonomously
- Detail-oriented and able to manage multiple tasks effectively
- Passion for helping small businesses with Ads platforms and technology
- BA/BS degree or relevant qualifications preferred but not required
Application Process
To apply click on the “Apply Now” or visit the official link
Apply nowOfficial linkFor Further Queries
Check the official link
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