BAT is hiring DBS Service Management Analyst 2021 in Khulna
Job Responsibilities:
- Responsible for leading local DBS services teams and coordinating support across the application portfolio
- Monitors and capture performance to ensure fulfilment of application services as per SLA
- Performs ticketing and trend analysis as part of and in order to drive improvement plans via Service Review
- Ensures continuous compliance and security review; driving remediation actions arising across the IDT services portfolio
- Implements a regular review of user access and respective privileges within IDT as well as with the respective business functions
- Participates in the local and Regional Change Advisory Board; supporting planning for any change deployment.
- Ensures in-scope application stack is patched in a timely manner, and upgrades are planned in line with business needs as well as software / hardware end of life timelines.
- Review monitoring and performance data from a capacity, availability and demand perspective to ensure a right-sized and accessible application service
- Ensures timeliness, completeness, and accuracy of SOx operations for in-scope applications
- Support simplification, application transformation, improvement initiatives and adoption of digital technologies in the geographic scope.
British American Tobacco, a truly global company with a highly successful past and an exciting future ahead. As one of the leading tobacco and nicotine companies across the globe, we are always looking to offer our consumers new products, choices and advanced technologies. That’s why we’ve continuously expanded our product portfolio, explored new avenues and looked for fresh talent who can shape our future.
Location:
KushtiaBenefits
Check the official link.
Eligibilities
- Bachelor’s degree in technology, computer science, engineering or equivalent
- Minimum 2-3 years’ work experience mainly in Technology Services with technical understanding of business application support
- Practical knowledge of ITILV4, Lean and Agile methodology
- Ability to handle stressful situations in a calm manner
- Relationship management and conflict resolution skills
- The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners – to articulate and remedy service level issues
- Innovative thinking with service quality, and its improvement, within limits of costs and business direction
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