Daraz is searching for Manager – Issue Resolution (HungryNaki) 2021 in Dhaka
Issue Resolution Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Customer and Seller Issue Resolution Team in Food Delivery Operations. The role will require the investigation and monitoring of dispute in order journey in respect of Customer & Seller transactions that are received from the system to ensure best experience, complying with all applicable regulations, and minimizing financial impact to the company.
Responsibilities:
- Manage the end to end error resolution process for the work stream and ensure that there is adequate staffing to meet the current and projected workload.
- Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
- Empower employees to take responsibility for their jobs and goals through goal setting, feedback and performance development planning.
- Ensure that all regulatory and statutory obligations are met, including accurate and timely processing within the framework of the regulations in respect of SOP.
- Manage sensitive and escalated complaints ensuring top management are briefed where appropriate.
- Provide feedback to management regarding opportunities to continuously improve our business (i.e. updates to policies and procedures, system upgrades, etc).
- Ensure Daily/Weekly/Monthly operational reporting to the right personnel.
Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
- Bachelor’s degree in any discipline from any reputed University.
- Minimum 7 years of working experience in relevant field ( 5 years experience in Issue Resolution & 2 years experience in Call center or customer interaction)
- Outstanding communication & problem solving skills.
- Excellent analytical abilities.
- Driving attitude in a high-growth environment.
- Quickly adaptable to work with cross-functional teams.
- Ability to work under pressure.
Application Process
To apply, visit the official link or click on the apply now.
Application Deadline: November 8, 2021
Application ClosedOfficial link
