Deutsche Post is searching for Contact Centre Executive 2021 in Dhaka
Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
Responsibilities:
- Accept and register bookings for DHL services.
- Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment insurance) during interaction with customer.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries.
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.
- Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
- Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
Deutsche Post delivers mail and parcels in Germany. It is an expert provider of dialogue marketing and press distribution services as well as corporate communications solutions. They operate a nationwide transport and delivery network in Germany.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
Functional Experience:
- 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Educational Qualifications:
- Graduation in Business (preferable) or equivalent
Language Requirements:
- English: Fluent (written and spoken)
- Local language (where applicable): Spoke (written and spoken where applicable)
Application Process
To apply, visit the official link or click on the Apply now.
Apply nowOfficial linkFor Further Queries
Check the official link.
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