VisionSpring is looking for Counselor 2021 in Dhaka.

VisionSpring is looking for Counselor 2021 in Dhaka.

VisionSpring, an international social enterprise, seeks a full-time vision pre-screener to join its Clear Vision Workplace Team in Bangladesh. The pre-screener plays an important role in conducting vision camps in workplaces and communities – providing a warm welcome to customers, pre-screening customers and directing them to the appropriate team member for next steps, scheduling eye exams, giving top-notch advice about vision care, and answering questions. S/he will make sure everything runs as smoothly as possible in the vision camps by staying alert for and solving problems as they arise. The pre-screener will collaborate with VisionSpring’s local business development representatives and vision camp teams to conduct vision camps across Bangladesh. This position is based in Dhaka but will require extensive travel, sometimes including overnight stays near work sites.

Responsibilities: 

• Eyeglass Station Operations:
• • Set up and stock the glasses station at each vision camp. Maintain required inventory throughout the duration of the camp.
  • Maintain a clean, tidy, and safe environment for customers and staff.
  • Visit eyeglass vendor’s factory/office to collect prescription glasses for customers and ensure glasses are available on the dispensing date as publicized.
  • Dispense prescription glasses to customers in their workplaces and/or communities.
• Post-examination Vision Counseling:
• • Provide a friendly greeting to customers after their final eye examination and escort them to the counseling station.
  • Engage customers in conversation to find out how their vision camp experience has been so far, build trust, and discover what their diagnoses are. Listen to customers closely.
  • Refer to the written details of the diagnosis made for each customer and understand the course of treatment prescribed by the optometrist to improve vision.
  • Review the diagnosis and course of treatment prescribed with each customer.
  • If eyeglasses have been prescribed to correct refractive errors, explain how glasses will correct the refractive errors, improve vision, and create positive effects in the customer’s daily activities at work and at home.
  • Dispel myths and misconceptions about eyeglasses and blurry vision.
  • Advise customers choosing eyeglasses based on customers’ vision needs, taking into account regular activities, and help customers select frame styles and colors.
  • If specialty treatment has been prescribed to correct vision problems, explain how the treatment will improve vision and counsel customers to go to the referral hospital as directed.
  • Conduct in-depth counselling for customers who are referred for cataract and pterygium surgery. Educate them about their conditions, explain the duration and method of surgery, review the expected future benefits, and answer questions. Also explain the likely consequences of declining to undergo the prescribed treatment on their vision and eye health.
  • Address customer concerns about their diagnoses, the eyeglasses prescribed, the referral procedure, and the referral hospital.
  • Promote eye health, and general health related to clear vision, by counseling customers on vision and eye care, good visual hygiene practices, and proper eyeglass care. Offer advice and reassurance about vision-related matters.
  • Provide excellent care and demonstrate respect and regard for the dignity of all customers to ensure customer satisfaction and foster a professional and courteous vision camp experience.
  • Follow all infection (ie. Covid-19) prevention safety protocols as directed by Project Manager.
• Clear Vision Workplace Team Support:
• • Assist the vision camp outreach project leader in planning and organizing activities at the vision camps and referral hospitals.
  • Adhere to the vision camp’s daily schedule, coordinating customer activity after final examinations to ensure satisfactory completion of the vision camp process for each customer. Pitch in when necessary help team members stay on schedule.
  • Guide and assist team members inside and outside of the vision camps. Fill in for absent team members or participate in job rotation within the team as needed.
  • From time to time and as directed, collect customer profile data, customer stories, and survey data to help understand customer satisfaction, preferences, and barriers to vision and optical care.

VisionSpring is creating access to affordable eyewear, everywhere. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life.As a social enterprise, social change motivates its first. It focuses on sales and revenue targets serves and advances its mission objective – to increase its customer’s quality of life, productivity in the workplace, and income earning potential by providing them with eyeglasses for clear vision.