Adventus.io is looking for Client Relationship Officer 2021 in Dhaka.
The organization is looking for the next Customer Relations Officer (CRO) to join the team in Dhaka. As a CRO, the goal is to provide a seamless customer experience that enables trust and loyalty to maximize customer loyalty and revenue retention.
Job Responsibilities:
Using the jobholders’ deep knowledge of the platform he/she will proactively identify training needs and opportunities in addition to resolving any issues to ensure that the customers are satisfied. Additionally the jobholders’ time will be focused across key areas below;
- Providing best possible service to channel partners and recruiters on platform through efficient professional service
- Proactively manage the student pipeline for new and incomplete applications within defined TAT’s
- Follow up with recruiters to keep the pipeline clear of dead offers within defined TAT’s ensuring student conversion rates continuously improve
- Maintaining a deep understanding of platform updates, new offerings and the QCV process and be able to articulate those to recruiters
- Foster strategic working relationships with recruiters throughout the relationship lifecycle
- Maintain a deep working knowledge of Adventus University portfolio including the universities and different campuses
- Maintain a high level of relevant industry and competitor knowledge (including GRE, IELTS, PTE, post study work permits) to enhance service to recruiters
- Represent partner universities / institutions in Adventus exhibitions and recruitment events.
Adventus.io is a fast-growing EdTech company that revolutionizes the way student recruitment is undertaken across the globe through the SaaS marketplace that enables institutions, recruiters, and service providers to seamlessly find and transact with each other, anywhere in the world.
Location:
BangladeshBenefits
Check the official link.
Eligibilities
Prior experience in higher education industry, student admissions or international student recruitment required.
Customer Centric
- Demonstrated passion for delivering outstanding customer service
- Demonstrates a thorough knowledge of our product to provide effective training and service to customers
- Proactively collaborate across internal teams to improve outcomes for customers
Communication
- Excellent communication & listening skills with ability to be persuasive
Building & Managing Relationships
- Proactively build productive internal and external working relationships that are high in trust and influence positive outcomes
Managing Self
- A self starter with initiative to work autonomously but also provide valuable contribution to the team
- Capability to achieve performance expectations and taking accountability for delivering targets/KPIs
- Demonstrates a strong ‘can-do’ approach; striving to achieve high standards and investing time making a positive impact to the team
Planning & Organising
- Exceptional organisational skills, delivery quality service on time, every time
- Is flexible and adaptable and respond quickly when customer needs/ situations change
Optional:
- Experience with CRM software
