Career opportunity as a Business Services Associate at HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.
Within HSBC Operations, Services and Technology (HOST), Business Services is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Business Services teams are making sure all this happens smoothly.
Job Responsibilities:
- Ensure Service Level Agreement (SLA) and Service Tracker are meticulously maintained through completing tasks within deadlines;
- Contribute to Overall Operating Efficiency (OOE) by proper usage of iCATS and minimise operational errors and logging errors into iCATS;
- Ensure all transactions received are processed by the operators within the standard timeframe and with dual checking in place;
- Ensure awareness of Group and local regulatory policy, internal and external audit findings, and guidance from compliance, regarding own area of operations;
- Strictly follow Information Security policy and the relevant sections of the Business Instruction Manual (BIM)/ Functional Instruction Manual (FIM)/ Global Service Manual (GSM)/ Department Instruction Manual (DIM) with clear understanding;
- Ensure the information provided to internal and external parties conform to the guidance from the Information and Security Risk team;
- Ensure proper periodic reconciliation of GL Accounts and proper Signoff in Assurant. Ageing Items in the GL Accounts must be escalated to all necessary parties with proper actions plan for rectification;
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- Manage timely and satisfactory response to queries from stakeholders including in the Customer Feedback Monitoring System (CFMS);
- Ensure proper MI generation for respective areas.
Location:
DhakaBenefits
Check the official link
Eligibilities
- Bachelor degree from a public/ private university preferably from a Business background;
- Strong communication, interpersonal and time management skill;
- Ability to learn quickly and to work within tight time frame;
- Good command in MS Office packages, especially in MS Excel;
- Basic knowledge on Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.
Application Process
Apply online through the given link
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Application Deadline: March 23, 2020
Application ClosedOfficial link
